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Help Center

Frequently Asked Questions

What payment methods to you accept?

We accept payments via credit cards. VISA, MasterCard, JCP, Diners Club or Discover.

How will the charge appear on my credit card statement?

Your card will be billed as EMPIRESTORE.NET.

I forgot my password, how can I retrieve it?

Click the "Forgot Password?" link found on the login page.

Is Jodi West Official Membership Site site Mobile Friendly?

Our site and our movies are viewable on your PC, Mac, tablet or mobile device. We are fully iPhone, iPad, and android compatible. You can also view our movies on your XBOX or PS4 gaming device, and our custom private ROKU channels. Take your membership everywhere you go! Learn more about our device support >Device Help

Adaptive Video Playback.

The Jodi West Official Membership Site video player will begin playback at the lowest stream rate possible and then based on the your connection, change to the highest stream rate that your connection will support. Conversely, if you connection starts to get slow, the player will switch you to a lower stream rate until your connection speeds back up. All of this is done seamlessly, playback should not be interrupted and changes to the stream rate will not restart playback.

How do I download videos?

The Jodi West Official Membership Site site does not permit downloads. We are a streaming only video service.

What is your Refund Policy?

We do not offer partial refunds for membership fees, your account will remain active until your next billing date at which time it will be deactivated.

How do I cancel my subscription?

We offer a simple cancellation policy. No third party biller to call, no searching through your old emails, for a hidden cancel link. Simply log into you account and click 'My Account'. There you will find a 'Cancel Membership' button. Simply click the button, and fill out a quick survey, and you account will be cancelled on your next billing date. We do not offer partial refunds for membership fees.

Looking for your minutes?

If you previously purchased minutes from one of our online stores, they are still there and available for use:
Official Store & Theatre >  Official Store & Theatre

Previous VOD Theatre >  Theatre

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